At Clshop.uk, we strive to provide the best possible shopping experience for our customers. However, we understand that sometimes things don’t go as planned. This Refund and Returns Policy outlines the guidelines for returning products and requesting refunds on our dropshipping website.

1. Eligibility for Returns and Refunds

We accept returns and refunds under the following conditions:

• The item must be unused, in the same condition that you received it, and in its original packaging.
• The request for a return or refund must be made within 30 days of the delivery date.
• Certain items, such as perishable goods, custom-made products, or items marked as final sale, are not eligible for return or refund.

2. Process for Returns

To initiate a return, please follow these steps:

1. Contact our customer service team at suport@clshop.uk with your order number and the reason for the return.
2. Our team will provide you with a return authorization number and the address for the return shipment.
3. Pack the item securely and include the return authorization number inside the package.
4. Ship the item using a trackable shipping method to the address provided. Please note that the cost of return shipping is the responsibility of the customer.

3. Processing Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at [Customer Service Email] with details of the defect or damage.

5. Late or Missing Refunds

If you haven’t received a refund within the specified time frame, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [Customer Service Email] for further assistance.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact our customer service team at suport@clshop.uk or call us at [Customer Service Phone Number].

This policy is designed to ensure a fair and transparent process for all our customers. Thank you for shopping with Clshop.uk, and we appreciate your understanding and cooperation.